I have a Central Heating & AC system that is an original GE heat pump that came with our house when it was
built in 1983. 5 Years ago when we bought the house we had the system checked and found extensive mold buildup and called
an HVAC repair service. Hundreds of dollars later <but happily mold-free - ducts and everything>, the company
recommended a 5 year "Preventative Maintenance Contract" to prevent this from happening again. Unfortunately,
we DID buy that Contract (I know better now!). This is what happened on their last and final visit before
that contract expired. The name of the company and the last names of their employees involved have not been stated
on this webpage. If you live in Lake county and want to know.....please e-mail me privately (link at bottom of
Friday, June 21, 2002
Air Handler Cabinet with mold, heavy rust.
Condensor fan motor wiring insulation rotting - 240 Volts. <True - due to sun exposure
at top of cage>
2. Todays Recommendations (Jerry): Replace Unit for safety + reliability + efficiency. Replace
with Amana 14+ SEER Heat Pump and Air Handler #3030-B, #5036 L (or C?). Total: $4,215.
Also Recommended: A45A Duct Clean $361.25 and renewal of Preventative Maintenance
Contract (1 yr) $110.00: Total cost of
Question to Jerry: Can you fix the wires that are damaged?
Question to Jerry: Can you re-insulate the damaged
wires or wrap with electrical tape?
Answer: No, those are high volt wires, 240 volts
Question to Jerry: Can you REPLACE the damaged wires?
Answer: No. You
would have to replace the fan motor, $250 plus install. I don't recommend that
because your system is so old and needs to be replaced anyway with one with a higher SEER rating. It would pay for itself in savings on your power bill. <Note: Jerry has just jumped from replacing Fan motor to
replacing entire system! And, it will pay for itself! Amazing!>
Question to Jerry: Why do you have to replace the whole
fan motor just to replace the wires?
Answer: Because these wires go down to the bottom and
straight into the motor. You would have to buy a new motor that would come with
new wires. <Unbelieveable! - I asked him to
clarify that the only way to get new wires is to buy a new fan motor - he said yes>
Question to Jerry: I had a major mold problem 5 years
ago and hired your company to clean everything, including the ducts. Your company
recommended that I buy the 5 yr. preventative maintenance contract because of it. Then
why are you saying I have a mold problem again in the ducts if I have had all this preventative maintenance?
Answer: <Unremarkable lecture on mold growth in ducts which really didnt answer my question of the REASON why
this 5 year contract had not prevented anything!>
Question to Jerry: Why should I renew a Preventative
Maintenance Contract for a year if your service doesnt really prevent anything?
Answer: Because it expires next month. <This is an answer?>
Saturday, June 22, 2002
Consumer Action 1: Sought advice of Scott
Meenan of G & S Services Mechanical Services an HVAC expert in the Maryland/Wash.
D.C. area who wears a white hat in my opinion.
You can always add heat shrinkable tubing to the wires. That is an option or you could wrap them with tape or replace them.
<Ahhh...Now this sounds Logical! I highly recommend you visit Scott's website to learn more about
avoiding unscrupulous companies' "scare tactics" and repairs to your HVAC system ....click link here http://www.toad.net/~jsmeenen/
Monday, June 24, 2002
Consumer Action 2: Called the Manager of Jerry's company
and, rather than explain what happened, asked him his advice on problem of rotting insulation on wires to condensor motor.
Managers Answer: Heat
shrinkable tubing (perhaps tape if really minor), or replacing of wires if severe
Question to Manager: You can replace the wires without
replacing the fan motor?
Answer: Of course.
Customer Action 3: I THEN explained to manager who
I was and all of Jerry's answers above and requested a new service man who could fix the wires.
Wed. June 26 2002
Two damaged wires replaced, wire bundle then wrapped in Electrical tape (the part near top of the cage,
to protect from sun). Cost: Zero
<I don't know whether this was under my preventative maintenance contract or whether was
gratis because Manager realized a big mistake was made by Jerry in trying to scam